The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Marketing calls, texts and emails


Q: I am receiving marketing calls. How do I stop them?

If you're receiving 'live' marketing calls, initially you should register with the Telephone Preference Service (TPS) free of charge. If you're you're still getting live marketing calls 28 days after you've registered with the TPS, you should write to or email the organisation concerned (remembering to keep a copy of all correspondence). Tell it about the problem and allow it time to put things right. If it doesn't, you can report your concern to us.

If you don't know who made the call or you're getting automated sales calls, you can still tell us about it.

Q: I am receiving marketing texts. How do I stop them?

If you know who the message is from, you can try to opt out from further messages by texting 'STOP' to the telephone number or 5 digit short code shown in the text message. If this doesn't work, you should write to or email the organisation concerned (remembering to keep a copy of all correspondence).

If you are unsure who the message comes from or if the message does not come from a company you are familiar with, you should not respond to the message, as this may confirm your number is live. Although we can't stop them immediately, you may wish to report your concerns to us.

Q: I am receiving email marketing. How do I stop it?

If you receive marketing by email from an identifiable UK company that you don't want, you can first use the 'unsubscribe' link or email the organisation to ask them to stop (remembering to keep a copy of any correspondence). If you continue to receive unsolicited marketing emails, despite unsubscribing or asking the sender to stop, you can report your concern to us.