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What to expect from the ICO when making a data protection complaint

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What do I need to do before I can complain to the ICO?

You can complain to the ICO about the way an organisation has handled personal information.

In most cases, before you complain to us you need to have:

  • complained directly to the organisation;
  • asked for clarification from the organisation if you have had a response you don’t understand; and
  • followed up with the organisation if you have not received a response after 30 days.

If you have followed all these steps or have not received a response from the organisation, you can submit your complaint. You should do this within three months of your last contact with the organisation.