Financial Ombudsman Service
- Date 22 August 2022
- Sector Other
- Decision(s) FOI 10: Upheld
The complainant has requested information relating to the number of complaints that the Financial Ombudsman Services (FOS) received in 2021. The Commissioner’s decision is that FOS has failed to respond to the request for information within 20 working days and has therefore breached section 10 (time for compliance with the request) of FOIA. The Commissioner requires FOS to take the following steps to ensure compliance with the legislation: Issue a response, in accordance with its obligations under FOIA, to the request.