Northumbria Healthcare Facilities Management Ltd

The complainant has requested copies of policies and procedures. The above public authority disclosed some information and relied on section 21 of FOIA (reasonably accessible) to withhold the remainder. The Commissioner’s decision is that, on the balance of probabilities, the public authority has now either disclosed all the information it holds or indicated where it can be found. However, as the public authority failed to communicate all relevant information or issue an adequate refusal notice within 20 working days it breached sections 10 and 17 of FOIA. The Commissioner does not require further steps to be taken.