Transport for London

The complainant has requested information about fraud losses incurred from accepting contactless payments. Transport for London (‘TfL’) relied on section 12 of FOIA to refuse the request. The Commissioner’s decision is that TfL was entitled to rely on section 12(1) of FOIA to refuse the request. The Commissioner also finds that TfL complied with its section 16 obligation to offer advice and assistance. The Commissioner does not require further steps to be taken.