Enforcement action

Finance Giant Ltd

13 April 2022, Monetary penalties, Finance insurance and credit

Between 1 and 30 November 2020 Finance Giant Ltd instigated the sending of a confirmed total of 505,759 unsolicited direct marketing messages that were received by subscribers contrary to regulation 22 of PECR.

Bizfella Limited

08 April 2022, Monetary penalties, Finance insurance and credit

Between 15 November 2019 and 15 July 2020 Bizfella Limited instigated the sending of 224,550 unsolicited direct marketing SMS messages that were received by subscribers contrary to regulation 22 of PECR. They have been issued with a penalty notice for £30 000.

H&L Business Consulting Limited MPN

31 March 2022, Monetary penalties, Marketing

Between 20 January 2020 and 27 July 2020, H&L Business Consulting Limited instigated the sending of 451,705 unsolicited SMS messages for direct marketing purposes in contravention to regulation 22 of PECR.

UK Platinum Home Care Services Limited

16 March 2022, Monetary penalties, Finance insurance and credit

Between 4 March and 8 October 2020, UK Platinum Home Care Services Limited instigated the making of 412,556 unsolicited calls for direct marketing purposes in contravention of regulation 21 PECR. The company has been fined £110,000.

Seaview Brokers Ltd

16 March 2022, Monetary penalties, Finance insurance and credit

Between 1 June 2020 and 30 June 2020, Seaview Brokers Limited instigated the making of 4,737 unsolicited calls for direct marketing purposes in contravention of regulation 21 PECR. The company has been fined £15,000.

Home Sure Solutions Ltd

16 March 2022, Monetary penalties, Finance insurance and credit

Between 3 March 2020 and 30 September 2020, Home Sure Solutions Limited made 229,483 unsolicited calls for direct marketing purposes in contravention of Regulation 21 PECR. The company has been fined £100,000.

UK Appliance Cover Limited

16 March 2022, Monetary penalties, Finance insurance and credit

Between 1 June 2020 and 31 December 2020, UK Appliance Cover Limited made 39,167 unsolicited calls for direct marketing purposes in contravention of Regulation 21 of PECR, and also failed to provide the necessary caller information in contravention of Regulation 24 of PECR. The company has been fined £100,000.

The Money Hive Limited

17 February 2022, Monetary penalties, Finance insurance and credit

Between 12 March 2020 and 8 September 2020, a total of 752,425 unsolicited direct marketing messages were received by subscribers, having been sent by The Money Hive Limited without valid consent.

Tempcover Ltd

09 February 2022, Monetary penalties, Finance insurance and credit

Between 26 May 2019 and 26 May 2020, a total of 29,970,419 unsolicited direct marketing messages were received by subscribers, having been sent by Tempcover Ltd without valid consent. The ICO has fined them £85,000.

Home2sense Limited

02 February 2022, Monetary penalties, Marketing

The Information Commissioner’s Office (ICO) has fined a home improvement firm £200,000 for making more than half a million unsolicited marketing calls.

EB Associates

01 December 2021, Monetary penalties, Marketing

Between 11 January 2019 and 30 September 2019 there were 107,003 unsolicited direct marketing calls made to subscribers in relation to occupational pension schemes or personal pension schemes, with those calls being instigated by EB Associates Group Limited when it did not hold valid consent.

Saga Services Limited

15 September 2021, Monetary penalties, Finance insurance and credit

The ICO has fined Saga Services Ltd £150,000 for sending messages containing direct marketing material, for which subscribers had not provided valid consent.

Saga Personal Finance Limited

15 September 2021, Monetary penalties, Finance insurance and credit

The ICO has fined Saga Personal Finance Ltd £75,000 for sending 28,523,745 unsolicited direct marketing messages. These messages contained direct marketing material for which subscribers had not provided valid consent.

Parkin Beacher Ltd

19 August 2021, Monetary penalties, Marketing

The ICO has fined Halifax-based company Parkin Beacher Ltd (PBL) £50,000 for making illegal marketing calls to people about their pensions.

Yes Consumer Solutions Ltd

02 August 2021, Monetary penalties, Marketing

Yes Consumer Solutions Ltd have been fined £170,000 for a contravention of Regulation 21 of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Solarwave Limited

08 June 2021, Monetary penalties, Marketing

Solarwave of Grays, Essex, has been fined £100,000 for making 73,217 unsolicited marketing calls about solar panel maintenance between January and October 2020. These were made to people who were registered with the Telephone Preference Service (TPS) list and who should not have received them.

LTH Holdings Limited

08 June 2021, Monetary penalties, Marketing

LTH Holdings, a telephone marketing company from Cardiff, have been fined £145,000 for making 1.4 million calls selling funeral plans to people who were also registered with the TPS for a year between May 2019 to May 2020. The ICO received 41 complaints. The ICO has online reports that LTH adopted aggressive, coercive, and persuasive methods in its direct marketing, which is concerning given the target audience could be vulnerable people.

American Express Services Europe Limited

20 May 2021, Monetary penalties, Finance insurance and credit

Between a 12-month period from 1 June 2018 to 31 May 2019, a confirmed total of 4,098,841 direct marketing messages were sent by, or at the instigation of, of American Express Services Europe Limited. These messages contained direct marketing material for which subscribers had not provided adequate consent.

Tested.me Ltd

18 May 2021, Monetary penalties, Marketing

The ICO has fined a company for sending direct marketing emails to people who provided their personal data for contact tracing purposes.

Leads Work Limited

05 March 2021, Monetary penalties, Marketing

Leads Work Limited sent 2,670,140 marketing text messages to individuals without their consent, resulting in excess of 10,000 complaints, over a period of 41 days.

Valca Vehicle and Life Cover Agency Ltd

25 February 2021, Monetary penalties, Finance insurance and credit

Between 15 June 2020 and 20 July 2020 a total of 95,004 connected unsolicited direct marketing messages were received by subscribers, resulting in 114 complaints.

Call Centre Ops Limited

12 February 2021, Monetary penalties, Marketing

There have been multiple breaches of regulation 21 by Call Centre Ops Limited arising from the organisation’s activities over a six-month period, and this led to a substantial number (159,461) of unsolicited direct marketing calls being made to subscribers who were registered with the TPS. Furthermore, Call Centre Ops Ltd has been unable to demonstrate that it held valid consent for the purposes of these calls.

Chameleon Marketing (H.I) Ltd

27 January 2021, Monetary penalties, Marketing

Between 17 March and 2 July 2019, Leeds based CML made 617,323 direct marketing calls to people registered with the TPS. The calls promoted boiler replacements and resulted in 52 complaints from the public.

Pownall Marketing Limited

16 December 2020, Monetary penalties, Finance insurance and credit

The Information Commissioner’s Office (ICO) Financial Recovery Unit (FRU) is starting proceedings to retrieve £250,000 from defunct company Pownall Marketing Limited (PML). The company was recently fined by the ICO for making over 350,000 nuisance calls.

Pension House Exchange Limited

09 December 2020, Monetary penalties, Marketing

The Information Commissioner’s Office (ICO) has fined Pension House Exchange Limited has been fined £45,000 for making 39,722 connected unsolicited calls for the purposes of direct marketing in relation to occupational pension schemes or personal pension schemes contrary to regulation 21B of PECR.