Financial Ombudsman Service Ltd

The Financial Ombudsman Service Ltd (FOS) advised the Commissioner of the challenges it was facing in respect of its level of performance, particularly in terms of its response times to FOIA requests. Following engagement with the FOS about the underlying reasons for these failings, the Commissioner has reached the view that the FOS’ request handling practices do not conform to Part 4 of the section 45 Freedom of Information Code of Practice, issued by the Cabinet Office in July 2018 (the Code).