If you have a concern about accessing information - whether it's information about you or information you've asked for from a public body - we may be able to help you do something about it.

What can I expect?

If we think the organisation has not complied with its obligations we can give the organisation advice and ask it to solve the problem. We cannot award you compensation. Our main aim is to improve the information rights practices of organisations, where there is an opportunity for us to do so.

We will not usually investigate concerns where there has been an undue delay in bringing it to our attention. You should raise your concerns with us within three months of your last meaningful contact with the organisation concerned.

If your concern is regarding the National Police Chief’s Council (NPCC), (the replacement body to the Association of Chief Police Officers), please note the NPCC is not currently a public authority for the purposes of the Freedom of Information Act 2000 (FOIA). This means the ICO has no jurisdiction to issue a decision notice in relation to information requests made to the NPCC.

The ICO has been told the necessary legislative order to make the NPCC accountable under FOIA is expected to be made shortly. However, until this happens, we are unable to process any concerns relating to disclosure of information by the NPCC.

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