The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Informing individuals and identifying requests

You inform individuals about their rights and all staff are aware of how to identify and deal with both verbal and written requests.

Ways to meet our expectations:

  • You give individuals clear and relevant information about their rights and how to exercise them.
  • Your policies and procedures set out processes for dealing with requests from individuals about their rights.
  • All staff receive training and guidance about how to recognise a request and where to send them.

Can you answer yes to the following questions?

  • Do all staff understand how to recognise a request and where to send them?
  • Would individuals say that you provided useful materials to help them to exercise their rights?