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Your organisation can demonstrate that staff understand the training. You verify their understanding and monitor it appropriately eg through assessments or surveys.

Ways to meet our expectations:

  • You conduct an assessment at the end of the training to test staff understanding and make sure that it is effective, which could include a minimum pass mark.
  • You keep copies of the training material provided on record as well as details of who receives the training.
  • You monitor training completion in line with organisational requirements at all levels of the organisation, and you follow up with staff who do not complete the training.
  • Staff are able to provide feedback on the training they receive.

Can you answer yes to the following questions?

  • Do staff react positively to the training?
  • Is there an easy way to provide feedback?
  • Does that process result in changes?
  • Are senior managers aware of training monitoring outcomes?