The ICO exists to empower you through information.

There's been an unexpected problem with the card payment service and your payment has not gone through.

Don't worry - we've received your application and will process it in the next 1-2 working days. We'll then send you a letter about how to pay, which will include an application reference and order reference. 

If you don't receive a letter after five working days, please contact us. We're open Monday to Friday, 9am to 5pm.