What happens when someone complains?

If a member of the public is concerned about your information rights practices, we believe that you, as the organisation responsible, should deal with it.

We expect you to respond to any information rights concerns you receive, clarifying how you have processed the individual’s personal information in that case and explaining how you will put right anything that's gone wrong.

If a member of the public has engaged with you but is still dissatisfied, they may report their concern to the ICO.

For further information, read: