Following the change to data protection law on 25 May 2018, there is currently a very high demand for our services. Waiting times on our helpline can be considerable and it is likely to take us a significant amount of time to answer the email enquiries we’ve already received.

We’re increasing our resources and are committed to reducing wait times for all our customers. But we’re receiving lots of enquiries that are answered in guidance we have already published and lots of enquiries from people who are concerned about misleading rumours they’ve heard about the GDPR.

Before you call or email us, and to avoid an unnecessary delay in getting an answer to your question, please make sure you have searched our website for all relevant guidance. You can type keywords into the search box at the top right of the screen. You should also read our GDPR myth busting blogs. They may put your mind at rest.

If you’ve been unable to find an answer to your question, please contact us. If it’s a question we have answered already, we may send you a link to the relevant part of our guidance. But we will do our best to provide you with the information you need.

This dedicated advice line offers help to small organisations preparing for the new data protection law, including the General Data Protection Regulation.  

The phone service is aimed at people running small businesses or charities. To access the new service dial the ICO helpline on 0303 123 1113 and select option to be diverted to staff who can offer support.

As well as advice on preparing for the General Data Protection Regulation, callers can also ask questions about current data protection rules and other legislation regulated by the ICO including electronic marketing and Freedom of Information.


For information about what we do with personal data see our privacy notice.