Following the change to data protection law on 25 May 2018, there is currently a very high demand for our services. Waiting times on our helpline can be considerable and it is likely to take us a significant amount of time to answer the email enquiries we’ve already received.

We’re increasing our resources and are committed to reducing wait times for all our customers. But we’re receiving lots of enquiries that are answered in guidance we have already published and lots of enquiries from people who are concerned about misleading rumours they’ve heard about the GDPR.

Before you call or email us, and to avoid an unnecessary delay in getting an answer to your question, please make sure you have searched our website for all relevant guidance. You can type keywords into the search box at the top right of the screen. You should also read our GDPR myth busting blogs. They may put your mind at rest.

If you’ve been unable to find an answer to your question, please contact us. If it’s a question we have answered already, we may send you a link to the relevant part of our guidance. But we will do our best to provide you with the information you need.

 

We are aware of an organisation that claims to be compiling a GDPR non-compliance register and threatens to report non-compliance to the ICO.

The ICO has not tasked any organisation or group to report non-compliance. We have not authorised, approved or sanctioned any contact that this organisation might make with you. You do not need to respond to communications about GDPR non-compliance from this, or any other organisation that is not the ICO.

If, however, you would like advice about the GDPR and how to comply, we’d be happy to help. There’s lots of useful information about your data protection obligations in our Guide to the GDPR, or you can call the helpline. 

 

Call our helpline on 0303 123 1113 (local rate – calls to this number cost the same as calls to 01 or 02 numbers).

If you're calling from outside the UK, you may not be able to use our 03 number, so please call +44 1625 545 700.

Our normal opening hours are Monday to Friday between 9am and 5pm (excluding bank holidays).

We welcome calls in Welsh – please phone 0330 414 6421 to talk to the team. Rydym yn croesawu galwadau yn Gymraeg – ffoniwch 0330 414 6421 i siarad â’r tîm os gwelwch yn dda.

If you want to discuss a matter we are currently dealing with, please check any related correspondence we have sent you. This will include the direct dial number of the person who is dealing with the issue. You can use this to contact them directly, instead of waiting to speak to someone on our helpline.

Interpretation and translations

Prefer to speak to us in a language other than English? Our service in partnership with Language Line provides interpretation and translations over the phone, catering for more than 140 languages. The service is confidential and free. Call the ICO helpline on 0303 123 1113, ask for an interpreter and the language you require.

Textphone service

Our textphone services allows you to get in touch with us by text. It's particularly useful for deaf, hard of hearing and speech impaired customers. Our textphone service is available during our Helpline opening hours. Call 01625 545860. If a member of the team is unable to take your call please leave a message and we will get back to you as soon as possible.

 

For information about what we do with personal data see our privacy notice.