As there is a consistently high demand for our services, before you contact us, and to avoid an unnecessary delay in getting an answer to your question, please make sure you have searched our website for all relevant guidance. You can type keywords into the search box at the top right of the screen.


If you would like advice about the GDPR and how to comply, we’d be happy to help. There’s lots of useful information about your data protection obligations in our Guide to the GDPR, or you can call the helpline. 


Call our helpline on 0303 123 1113 (local rate – calls to this number cost the same as calls to 01 or 02 numbers).

Our normal opening hours are Monday to Friday between 9am and 5pm (excluding bank holidays).

We welcome calls in Welsh – please phone 0330 414 6421 to talk to the team. Rydym yn croesawu galwadau yn Gymraeg – ffoniwch 0330 414 6421 i siarad â’r tîm os gwelwch yn dda.

If you want to discuss a matter we are currently dealing with, please check any related correspondence we have sent you. This will include the direct dial number of the person who is dealing with the issue. You can use this to contact them directly, instead of waiting to speak to someone on our helpline.

Interpretation and translations

Prefer to speak to us in a language other than English? Our service in partnership with Language Line provides interpretation and translations over the phone, catering for more than 140 languages. The service is confidential and free. Call the ICO helpline on 0303 123 1113, ask for an interpreter and the language you require.

Textphone service

Due to the COVID-19 pandemic and Government advice, our offices are currently closed and all staff are working from home. Therefore, this service is currently unavailable. You may find that our Livechat service is a suitable alternative in the meantime.


Our textphone services allows you to get in touch with us by text. It's particularly useful for deaf, hard of hearing and speech impaired customers. Our textphone service is available during our Helpline opening hours. Call 01625 532692. If a member of the team is unable to take your call please leave a message and we will get back to you as soon as possible.

For information about what we do with personal data see our privacy notice.