Call our helpline on 0303 123 1113 (local rate – calls to this number cost the same as calls to 01 or 02 numbers).

If you're calling from outside the UK, you may not be able to use our 03 number, so please call +44 1625 545 700.

Our normal opening hours are Monday to Friday between 9am and 5pm.

We welcome calls in Welsh on 029 2067 8400. Rydym yn croesawu galwadau yn Gymraeg ar 029 2067 8400.

If you want to discuss a matter we are currently dealing with, please check any related correspondence we have sent you. This will include the direct dial number of the person who is dealing with the issue. You can use this to contact them directly, instead of waiting to speak to someone on our helpline.

We are currently experiencing an extremely high number of calls to our helpline. We apologise for any inconvenience this might cause. However, we do have a range of guidance and resources on our website, including:

Interpretation and translations

Prefer to speak to us in a language other than English? Our service in partnership with Language Line provides interpretation and translations over the phone, catering for more than 140 languages. The service is confidential and free. Call the ICO helpline on 0303 123 1113, ask for an interpreter and the language you require.

Textphone service

Our textphone services allows you to get in touch with us by text. It's particularly useful for deaf, hard of hearing and speech impaired customers. Our textphone service is available during our Helpline opening hours. Call 01625 545860. If a member of the team is unable to take your call please leave a message and we will get back to you as soon as possible.