The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Live chat allows you to have an online conversation with someone at the ICO.

Our live chat service is usually available 9am-5pm Monday to Friday (excluding bank holidays).

Outside of those times or occasionally, if all of our agents are busy at the time, our service won’t be available. You may wish to try again at another time during our open hours. Or, if during office hours, call us instead on 0303 123 1113.

  • We can resend communications such as renewal reminders, certificates and security numbers to the main contact we have on file via our livechat service.
  • To make changes to, or to cancel your registration please call our helpline with the security number and registration reference or email us quoting the registration reference at dataprotectionfee@ico.org.uk.
  • If you are unsure if you need to register, please take the following self-assessment first