FOI and EIR complaints
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1. Where is the public authority you’re complaining about located?
England
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2. Is your complaint about a specific request you have sent to a public authority?
Yes – this is about a specific request for information
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3. What is your complaint?
The public authority hasn’t responded to my request
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4. How long have you waited for a response?
More than 20 working days
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5. Have you contacted the organisation again, asking for a response?
Yes
Complain to the ICO
If you’ve had no response to your request after 20 working days and you have chased the public authority for a response - you can complain to us.
The law says public authorities should respond to within this time frame, even if they are refusing or partially refusing to provide the information requested.
When we receive complaints about public authorities that took too long to respond, we’re likely to uphold your complaint and request the public authority take action to comply with the law.
We will record the outcome of your complaint to inform our work.
You will need to provide a copy or evidence of your request for information when you make a complaint.
You should complain to us within six weeks of your last meaningful contact with the public authority. We may not accept older cases.