Transport for London

The complainant has requested information relating to the number of trains that were taken out of service due to graffiti and any information Transport for London (TfL) held on how long those trains remained in service with graffiti, before being taken out of service and cleaned. TfL ultimately explained that it did not hold the requested information. However this was outside the 20 working day, statutory time for compliance. The Commissioner’s decision is that TfL breached section 10(1) by failing to confirm that the information was not held within 20 working days. However, as TfL did ultimately did clarify the information was not held, the Commissioner does not require it to take any further action.