The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Introduction 

This statement applies to all content published on the ico.org.uk domain, which is the website of the Information Commissioner’s Office. It includes the public register of fee payers, data protection fee payments, and data protection fee renewals and the search pages. 

The website is run by the Information Commissioner’s Office. We want as many people as possible to be able to use this website. 

The text should be clear and simple to understand. You should be able to: 

  • zoom in up to 400% without problems; 
  • navigate most of the website using just a keyboard; 
  • navigate most of the website on different devices; and 
  • navigate most of the website using speech recognition software or screen readers 

Some of our website is available in the Welsh language, which you can access using the language selector on our website, or via our Wales office on 0330 414 6421. 

How accessible this website is 

The ICO is dedicated to making the website as accessible as possible. We work to continually improve and enhance the website for users with accessibility requirements. 

We know some parts of this website are not fully accessible: 

Main ICO website (ico.org.uk) 

  • Some links are not clearly identifiable, which may impact users with a visual impairment. 
  • Some links are not formatted consistently, which may impact users with a visual or cognitive impairment. 
  • Video content may be lost when zoomed in at high levels, which may impact users with a visual impairment.  
  • Some elements of the cookies banner still receive focus when the banner is collapsed, which may impact users with screen readers. 
  • Some pages are missing tags or attributes or contain unnecessary tags or undefined elements, which may impact users with screen readers.  
  • Some time based media does not have audio transcripts or audio descriptions, which may impact users with a visual impairment.  

Data protection fee payments 

  • The progress bar is not fully accessible to screen readers. 
  • Elements of the form that are related to each other are not grouped together. 
  • User with screen readers are not made aware when hidden content is revealed. 
  • Users are unable to extend or turn off time limit. 

ICO search 

  • Elements are not labelled or tagged correctly, this will impact keyboard only users. 

Public register 

  • Some text does not have high enough contrast with the background, which may impact users with a visual impairment. 
  • Some links are not clearly identifiable, which may impact users with a visual impairment.

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the ICO’s website team. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Contacting us by phone or visiting us in person 

If you require any service adjustments such as documents in different formats or interpretations or translation services please contact our helpline on 0303 123 1113 or get in touch via live chat. We will deal with each request on an individual basis. 

Our offices in Wilmslow have a loop system and accessible parking. If you require any further reasonable adjustments or our visiting our regional offices please send your requests to the staff member arranging your visit. All requests are dealt with on an individual basis. 

Technical information about this website’s accessibility 

The Information Commissioner’s Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations 

Some pages on our main website do not meet the accessibility standards in the followings ways: 

  • The cookie banner contains focusable content when hidden. This fails WCAG criteria 1.3.1 Information and Relationships. 
  • Links are not clearly identifiable. This fails WCAG criteria 1.4.1 Use of Colour. 
  • Live chat error messaging does not have a high enough contrast. This fails WCAG criteria 1.4.3 Contrast. 
  • Video content doesn’t reflow when displayed at high zoom levels. This fails WCAG criteria 1.4.10 Reflow. 
  • Text links are not displayed consistently across the site. This fails WCAG criteria 3.2.4 Consistent Identification.  
  • There are a number of HTML5 and ARIA errors across the site. This fails WCAG criteria 4.1.1 Parsing. 

We plan to fix all the issues on our main website by June 2022. When we publish new content we’ll make sure it does not contain those issues. 

We use Microsoft Power BI to publish information about data security incidents reported to the ICO. This feature does not meet the accessibility standards in the following ways: 

  • No clear programmatic name in the frame. This fails WCAG criteria 4.1.2 Name, Role, Value.  
  • Frame doesn’t reflow when zoomed in at high levels. This fails WCAG criteria 1.4.10 Reflow. 
  • Interactive controls do not have clear focus indicators. This fails WCAG criteria 2.4.7 Focus Visible. 
  • Non-typical behaviour is required to navigate through content when using a keyboard. This fails WCAG criteria 3.3.2 Labels or Instructions. 
  • Links are only differentiated by low contract colour. This fails WCAG criteria 1.4.1 Use of Colour and Contrast. 
  • Buttons are missing labels and some are not in tabbing order. This fails WCAG criteria 2.1.1 Keyboard and 2.1.3 Keyboard (No Exception). 
  • New slides are not announced and do not receive focus. This fails WCAG criteria 4.1.2 Name, Role, Value and 2.4.3 Focus Order. 
  • Content in text boxes is not read aloud. This fails WCAG criteria 4.1.2 Name, Role, Value. 

We plan to fix some of these issues by July 2022 and review the content again in Autumn 2022.  

Video content created before January 2022 does not meet the accessibility criteria in the following ways: 

  • Videos do not have an media alternative or audio description. This fails WCAG criteria 1.2.3 Audio Descriptions or Media Alternative and 1.2.5 Audio Description. 

We aim to meet level A standards on all our time based media by July 2022. All content made from January 2022 will meet AA standards.  

Our data protection fee registration and payment forms do not meet the accessibility standards in the following ways: 

  • Form elements are not grouped. This fails WCAG criteria 1.3.1 (Information and Relationships) and 3.3.2 (Labels and Instructions). 
  • There is no option to skip repeated content. This fails WCAG criteria 2.4.1 (Bypass Block). 
  • Timings on the page are not adjustable. This fails WCAG criteria 2.2.1 (Timing Adjustable). 

We plan to fix the issues on our data protection and payment forms in April 2022. 

Our search pages do not meet the accessibility standards in the following ways: 

  • No option to skip content. This fails criteria 2.4.1 Bypass Block.  
  • Filters are applied automatically and focus returns to the top of the page. This fails WCAG criteria 2.4.3 Focus Order and 3.2.2 On Input. 
  • Tabbing order is incorrect. This fails WCAG criteria 4.1.2 Name, Role, Value. 
  • Labels are not associated correctly with content. This fails WCAG criteria 1.3.1 Info and Relationships. 
  • Some content is not fully keyboard only operable. This fails WCAG criteria 2.1.1 Keyboard.  

We plan to fix the issues on our search pages by July 2022. 

Content that’s not within the scope of the accessibility regulations 

Some of our older PDFs (modified before September 2018) do not meet accessibility standards. For example the content is not structured or tagged correctly or is not fully accessible to screen readers. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix old consultation responses, minutes or decision notices. 

Preparation of this accessibility statement 

This statement was prepared on 23 September 2020. It was last reviewed on 11 April 2022. 

This website was audited using a mix of automated and manual techniques in November 2021 by a third party provider. It was last tested on 28 March 2022. The test was carried out internally using the third party quality assurance platform Siteimprove, which is able to review the full site in line with WCAG 2.1A succession criteria. You can read the full accessibility test report. 

An audit using a mix of automated and manual techniques is scheduled for Autumn 2022.