The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Introduction

This statement applies to all content published on the ico.org.uk domain, which is the website of the Information Commissioner’s Office. It includes the public register of fee payers, data protection fee payments, and data protection fee renewals and the search pages.

The website is run by the Information Commissioner’s Office. We want as many people as possible to be able to use this website.

The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems;
  • navigate most of the website using just a keyboard;
  • navigate most of the website on different devices; and
  • navigate most of the website using speech recognition software or screen readers

Some of our website is available in the Welsh language, which you can access using the language selector on our website, or via our Wales office on 0330 414 6421

Our website also supports Browsealoud. Browsealoud reads web pages aloud, has dual-colour text highlighting, screen masking, text magnification, web page simplifier, PDF reader, pronunciation modifier and can turn text into audio files.

It will also translate the text into a number of different languages. The service uses a version of Google Translate which relies on translations already available online – for this reason it may not always be 100% accurate.

How accessible this website is

The ICO is dedicated to making the website as accessible as possible. We work to continually improve and enhance the website for users with accessibility requirements.

We know some parts of this website are not fully accessible:

Main ICO website (ico.org.uk)

  • Some new (modified after Sept 2018) PDF documents are not fully accessible to screen reader software.
  • Most older (modified before Sept 2018) PDF documents are not fully accessible to screen reader software.
  • Some tables have been formatted using HTML meaning unnecessary text may be read out by screen readers.
  • The content search bar in multipage documents (ie documents with a content navigation) have not been labelled correctly for keyboard only users.
  • On some pages, hyperlinks with the same link text point to different destinations, this will impact users with screen readers.

Data protection fee payments

  • No progress bar to help users orient themselves.
  • Elements of the form that are related to each other are not grouped together.
  • No skip to main content button for keyboard only users.
  • User with screen readers are not made aware when hidden content is revealed.
  • Users are unable to extend or turn off time limit.

Data protection fee renewals

  • Elements of the form that are related to each other are not grouped together
  • No skip to main content button for keyboard only users
  • Users are unable to extend or turn off time limit

ICO search

  • Elements of the header and footer are not labelled correctly, this will impact keyboard only users.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the ICO’s website team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you require any service adjustments such as documents in different formats or interpretations or translation services please contact our helpline on 0303 123 1113 or get in touch via live chat. We will deal with each request on an individual basis.

Our offices in Wilmslow have a loop system and accessible parking. If you require any further reasonable adjustments or our visiting our regional offices please send your requests to the staff member arranging your visit. All requests are dealt with on an individual basis.

Technical information about this website’s accessibility

The Information Commissioner’s Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non compliant content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some of our newer PDFs (modified after September 2018) do not meet accessibility standards. For example the content is not structured or tagged correctly or is not fully accessible to screen readers.

We plan to fix all existing PDFs, modified after 2018, by 31 December 2020.

We will work to ensure all new PDFs meet accessibility standards when they are published.

We will work to ensure the content search bar meets accessibility standards by 31 December 2020.

We will work to ensure the ICO site search meets accessibility standards by 31 October 2020.

Disproportionate burden

Our data protection fee registration and payment forms do not meet the accessibility standards in the following ways:

Form elements are not grouped this fails WCAG 2.1A 1.3.1 (Information and Relationships) and 3.3.2 (Labels and Instructions) succession criteria.

There is no option to skip repeated content this fails WCAG 2.1A 2.4.1 (Bypass Block) succession criteria

Timings on the page are not adjustable this fails WCAG 2.1A 2.2.1 (Timing Adjustable)

We assessed the cost of fixing these issues in July 2020 and believe that doing so now would be a disproportionate burden, at this time within the meaning of the accessibility regulations. We plan to fix these issues in the financial year 2021/22.

Content that’s not within the scope of the accessibility regulations

Some of our older PDFs (modified before September 2018) do not meet accessibility standards. For example the content is not structured or tagged correctly or is not fully accessible to screen readers.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix old consultation responses, minutes or decision notices.

We will work to ensure all new PDFs meet accessibility standards when they are published.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 22 September 2020.

This website was last tested on 21 September 2020. The test was carried out internally using the third party quality assurance platform Siteimprove, which is able to review the full site in line with WCAG 2.1A succession criteria.

You can read the full accessibility test report.