The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Introduction

This statement applies to all content published on the ico.org.uk domain, which is the website of the Information Commissioner’s Office. It includes the public register of fee payers, data protection fee payments, and data protection fee renewals and the search pages.

The website is run by the Information Commissioner’s Office. We want as many people as possible to be able to use this website.

The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems;
  • navigate most of the website using just a keyboard;
  • navigate most of the website on different devices; and
  • navigate most of the website using speech recognition software or screen readers

Some of our website is available in the Welsh language, which you can access using the language selector on our website, or via our Wales office on 0330 414 6421.

Our website also supports Browsealoud. Browsealoud reads web pages aloud, has dual-colour text highlighting, screen masking, text magnification, web page simplifier, PDF reader, pronunciation modifier and can turn text into audio files.

It will also translate the text into a number of different languages. The service uses a version of Google Translate which relies on translations already available online – for this reason it may not always be 100% accurate.

How accessible this website is

The ICO is dedicated to making the website as accessible as possible. We work to continually improve and enhance the website for users with accessibility requirements.

We know some parts of this website are not fully accessible:

Main ICO website (ico.org.uk)

  • Many PDF documents are not fully accessible to screen reader software.
  • Some links don’t have a text alternative.
  • Some pages include empty container elements or roles that don’t have context, which may impact users with screen readers because information about the structure of the page may be missing.
  • Some pages have hidden elements that have focusable content, which may impact keyboard-only users.
  • Some images don’t have unique names, which will impact users with screen readers.
  • Some links are not clearly identifiable, which may impact users with low vision.

Data protection fee payments

  • The progress bar is not fully accessible to screen readers.
  • Elements of the form that are related to each other are not grouped together.
  • User with screen readers are not made aware when hidden content is revealed.
  • Users are unable to extend or turn off time limit.

Data protection fee renewals

  • Elements of the form that are related to each other are not grouped together
  • Users are unable to extend or turn off time limit.

ICO search

  • Elements of the header and footer are not labelled correctly, this will impact keyboard only users.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the ICO’s website team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you require any service adjustments such as documents in different formats or interpretations or translation services please contact our helpline on 0303 123 1113 or get in touch via live chat. We will deal with each request on an individual basis.

Our offices in Wilmslow have a loop system and accessible parking. If you require any further reasonable adjustments or our visiting our regional offices please send your requests to the staff member arranging your visit. All requests are dealt with on an individual basis.

Technical information about this website’s accessibility

The Information Commissioner’s Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some pages on our main website do not meet the accessibility standards in the followings ways:

  • Many PDF documents are not fully accessible to screen reader software.
  • Element IDs are not unique. This fails WCAG success criterion 4.1.1 (Parsing).
  • Links don’t have a text alternative. This fails WCAG success criteria 2.4.4 Link Purpose (In Context), 2.4.9 Link Purpose (Link Only), and 4.1.2 Name, Role, Value.
  • Container element is empty. This fails WCAG success criterion 2.4.4 Link Purpose (In Context), 1.3.1 Information and Relationships.
  • Role not inside the required context. This fails WCAG success criterion 2.4.4 Link Purpose (In Context), 1.3.1 Information and Relationships.
  • Hidden element has focusable content. This fails WCAG success criteria 1.3.1 Information and Relationships, and 4.1.2 Name, Role, Value.
  • Links are not clearly identifiable. This fails WCAG success criterion 1.4.1 Use of Colour.

We plan to fix all the issues on our main website by December 2021. When we publish new content we’ll make sure it does not contain those issues.

Our data protection fee registration and payment forms do not meet the accessibility standards in the following ways:

  • Form elements are not grouped. This fails WCAG 2.1A 1.3.1 (Information and Relationships) and 3.3.2 (Labels and Instructions) succession criteria.
  • There is no option to skip repeated content. This fails WCAG 2.1A 2.4.1 (Bypass Block) succession criteria.
  • Timings on the page are not adjustable. This fails WCAG 2.1A 2.2.1 (Timing Adjustable).

We plan to fix the issues on our data protection and payment forms by April 2022.

Our search pages do not meet the accessibility standards in the following ways:

  • Page zoom is restricted. This fails WCAG success criteria 1.4.10 Reflow and 1.4.4 Resize Text.
  • Invalid role. This fails WCAG success criterion 4.1.2 Name, Role, Value.
  • Links are not clearly identifiable. This fails WCAG success criterion 1.4.1 Use of Colour.
  • Container element is empty. This fails WCAG success criterion 2.4.4 Link Purpose (In Context), 1.3.1 Information and Relationships.

We plan to fix the issues on our search pages by November 2021.

Content that’s not within the scope of the accessibility regulations

Some of our older PDFs (modified before September 2018) do not meet accessibility standards. For example the content is not structured or tagged correctly or is not fully accessible to screen readers.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix old consultation responses, minutes or decision notices.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 17 September 2021.

This website was last tested on 17 September 2021. The test was carried out internally using the third party quality assurance platform Siteimprove, which is able to review the full site in line with WCAG 2.1A succession criteria. You can read the full accessibility test report.

An audit using a mix of automated and manual techniques is scheduled for October 2021.