What action we've taken, what we're doing now and what we're doing next

Nuisance calls and messages remain a concern and tackling them is a key action for the ICO. Report your concerns to us at ico.org.uk/concerns.

In December, we concluded the case below:

During the month to the end of December 2018 we:

  • Had 79 cases under investigation.

On 17 December 2018, we saw the introduction of ‘Director’s Liability’, through amendments to the Privacy and Electronic Communication Regulations 2003. The new law allows the ICO to serve monetary penalties, of up to £500,000, on directors and senior officers of companies held responsible for making nuisance calls or sending nuisance messages or emails.

Current trends

Companies under monitoring

Improvement rating Description Organisation name
Good improvements demonstrated. Enforcement action unlikely to be required.

• Goodwin Barrett Ltd
• Tiger Data Ltd
• The Money Club Direct Ltd
• Switch2Web Services Ltd
• Taylor Edwards Financial Management Ltd

Concerns about compliance. Enforcement action possible.
  • TWC Frames Limited