What action we've taken, what we're doing now and what we're doing next

Nuisance calls and spam texts are a continuing concern for consumers and a key area of action for the ICO. Report your concerns to us at ico.org.uk/concerns.

In May 2019, we concluded the following case:

  • Hall and Hanley Ltd received a monetary penalty of £120,000 for sending over 3.5 million unlawful marketing messages to subscribers.

During the month to the end of May 2019 we:

  • had 128 cases under investigation; and
  • issued 63 third-party information notices to try and identify companies making nuisance calls.

Current trends


TPS complaints