What action we've taken in October, what we're doing now and what we're doing next
Nuisance calls and messages remain a concern and tackling them is a key action for the ICO. Report your concerns to us at ico.org.uk/concerns.
Throughout October we concluded several investigations into nuisance calls and spam emails. As a result, a number of organisations have received notices of our intention to take formal enforcement action. We also concluded the cases below and issued a total of £310,000 in monetary penalties, as follows:
- Secure Home Systems received a monetary penalty of £80,000, and ACT Response Limited received a monetary penalty of £140,000 for making calls to subscribers on the Telephone Preference Service.
- Boost Finance Limited received a monetary penalty of £90,000 for sending unsolicited email marketing.
During the month to the end of October 2018 we:
- Had 103 cases under investigation.
On 23 October we held the latest Operation LINDEN meeting where regulators, industry and consumer organisations come together to update on themes and trends, as well as opportunities for action in this area. The minutes for this meeting will be made available shortly.