What action we've taken, what we're doing now and what we're doing next
Nuisance calls and spam texts are a continuing concern for consumers and a key area of action for the ICO. Report your concerns to us at ico.org.uk/concerns.
In June 2019, we concluded the following cases:
- EE Limited received a monetary penalty of £100,000 for breaching Regulation 22 by instigating the transmission of 2,590,456 unsolicited direct marketing messages to individual subscribers.
- Smart Home Protection Limited received a monetary penalty of £90,000 for breaching Regulation 21 by making 118,006 direct marketing calls to individuals registered with the TPS which resulted in the organisation receiving 125 complaints.
During the month to the end of June 2019 we:
- had 142 cases under investigation; and
- issued 20 third-party information notices to try and identify companies making nuisance calls.