What action we've taken, what we're doing now and what we're doing next

Nuisance calls and spam texts are a continuing concern for consumers and a key area of action for the ICO. Report your concerns to us at ico.org.uk/concerns.

In April, we concluded the following case:

  • Avalon Direct received a monetary penalty of £80,000 for breaching Regulation 21 by making unlawful marketing calls to members of the public.

During the month to the end of April 2019 we:

  • had 121 cases under investigation.

Current trends


TPS complaints