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Get help and support from the ICO

Our helpline and live chat services will close on Tuesday 24 December at 12pm and will re-open on Thursday 2 January 2025 at 9am.

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Find the answers to your questions quickly in our guidance and online resources.

Business advice helpline

If you are not able to find the answer to your question on the website call the ICO helpline on 0303 123 1113.

Send your question to us

Please be aware that if you choose to contact us via email, its likely we will take longer to get back to you than we would like. So we can help as many customers as possible, we are asking all organisations to start their enquiry journeys online. There are lots of tools and guidance on our website that provide answers to many of the enquiries we receive, and we are adding to these all the time.

If you can't find the answer to your question on our website please call our business advice services helpline where our expert advisers will be on hand to provide support.

Please don't provide anything sensitive here, like health details, or your credit card number. Maximum 2000 characters
Are you contacting us about an existing case?
eg ABC1234567. We'll add your enquiry to your case
Have you contacted us about this question using our helpline or live chat service?
Is your organisation registered with the ICO as a data protection fee payer? (optional)
How many staff does your organisation have?
Choose an option that best describes the nature of the work your organisation does
If you provide your phone number, we may call you with advice. This allows us to better understand your question and gives you the opportunity to ask follow-up questions. We will still provide a case reference number

Service for people who are deaf or have a hearing or speech impairment

If you need to contact us via the phone and you are deaf or have a hearing or speech impairment, you can use the free BT service Relay UK.

Install the free app on your smartphone, tablet, or computer, which you can access on your app store. Then our advice line on 0303 123 1113, Mon - Fri, 9am-5pm.

The Relay UK service itself is free. You'll only pay your normal charges for the calls.

If you want to use your textphone to contact us, dial 18001 followed by 0330 123 1113.

Alternatively, you can also contact us using our live chat.

Access expert help for your business

Advisory check-ups are short informal sessions aimed at providing practical advice to sole traders, small organisations and charities employing fewer than 50 staff.  

Advisory check-ups are conducted online via Microsoft Teams meetings and last for about two hours. The sessions are carried out free of charge by staff members from our dedicated SME Service Hub team, who focus on the needs of small organisations like yours. We’ll discuss your current processes and procedures in relation to data protection and provide recommendations on how to improve.

Click here for more information and to apply for a check-up.

Join our SME feedback group

Are you the owner, leader or decision-maker for a small business, group or organisation in the UK? Whether you have staff or trade by yourself, make your voice heard by joining the ICO’s feedback group. This group welcomes you if you’re from a small- to medium-sized enterprise (SME) or any small organisation in the UK employing fewer than 249 staff. As a member of our feedback group, you’ll be asked for your feedback on guidance developed by the ICO specifically to help SMEs. To apply, please fill in the SME feedback group application form.