A realistic estimation of the cost of compliance is essential for the valid application of section 12. This module covers how you should make an estimate, communicate it to the requester and record it for future use. It also considers the requirement to provide advice and assistance in accordance with section 16.
Criteria
Good:
- Estimates are always sensible and realistic, based on the specific circumstances of the case.
- The refusal notice always includes estimates.
- Staff always record how they arrive at the estimate.
- The public authority always recognises when to provide advice and assistance and includes this in the refusal notice.
Adequate:
- Estimates are generally sensible and realistic, based on the specific circumstances of the case.
- The refusal notice sometimes includes estimates.
- Staff sometimes record how they arrive at the estimate.
- The public authority sometimes recognises when to provide advice and assistance and includes this in the refusal notice.
Unsatisfactory:
- Estimates are rarely evidence-based or relevant to the specific circumstances of the case.
- The refusal notice rarely includes estimates.
- Staff never record how they arrive at the estimate.
- The public authority never recognises when to provide advice and assistance or includes this in the refusal notice.