Make a complaint
During the coronavirus pandemic you can still report concerns to us about an organisation’s information rights practices.
However, in line with Government advice, our offices are closed and our staff are working from home. We continue to deliver all our services, but we ask you to bear with us if there is a delay in dealing with your enquiry.
We have published information about how we are regulating during the pandemic, including how we deal with complaints.
Need help? Start a live chat or call our helpline on 0303 123 1113.
Our normal opening hours are Monday to Friday between 9am and 5pm (excluding bank holidays).
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Nuisance calls and messages
If you have received unwanted electronic marketing via telephone, email or text, find out who to contact.
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Official or public information
If you have had a problem accessing or re-using official or public information that you’ve asked for from a public body – tell us about it.
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Your personal information concerns
If you have had a problem accessing your personal information from an organisation, or if you’re concerned about how an organisation has handled your information – if the information is wrong, they have lost it or disclosed it to someone else – tell us.
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Internet search results
If you have asked an internet search provider to remove links to information about you and they have refused, tell us about it.
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Cookies
If you're concerned about the use of cookies on a website, you can report your concerns to us.
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EU-U.S. Privacy Shield
The Privacy Shield framework no longer provides adequate safeguards for the transfer of personal data to the United States from the EEA. If you have a concern about the way your data was handled when it was transferred to the United States using the Privacy Shield framework prior to 16 July 2020, you can report your concern to us.
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Complaints and compliments about us
If you are dissatisfied with our service, you can complain. You can also let us know if you think there is something we have done well.