The ICO exists to empower you through information.

Make a complaint about data protection and personal information

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Tell us about you

We need your name, even if you're completing the form for someone else.
The email address you want us to use when we contact you about this complaint.
We may share your address with the organisation to help them identify you when we're discussing your complaint. If you have any concerns about sharing your address, please leave it blank.
For example do you need us to contact you only by phone, do you need information in large print or braille?

Tell us about them

If you're making a complaint for someone else, you'll need to provide a signed letter of consent from the person or ask them to call us (we'll give you details of how they can do this when your case officer picks up your complaint).
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We ask this so we can quickly advise on the next steps to try a stop any delays in your complaint being dealt with.

Tell us who you're making a complaint about

This is the name of the organisation you've had the problem with or, if you've had a problem with an individual - where they work.
This could be the person who has dealt with your complaint at the organisation.
This could be the email address of your main contact or an address you have sent a complaint to.
This helps us to make sure we are contacting the right organisation.
This could be the phone number of the main contact you have spoken to.

What's happened with your personal information
This helps us quickly understand what the problem is. Your answer is limited to 2,000 characters (approx. 500 words). You'll have chance to share more about your experience in this form.
We ask this so we can understand the events that have taken place - the dates don't have to be exact. For example: On 1 September 2023 my SAR was refused, on 3 October 2023 I complained to the organisation, on 31 December 2023 the organisation still hadn't responded to my complaint.
This could be harm you or someone else experienced as a result of the organisation's action. We ask this so we can understand the impact the organisation has had. You can select more than one option.
You can select more than one option. We ask this as it can help us to try and reach the right result for you. We cannot promise what the outcome will be but where possible we will try and get the result you want.
This can include the reference number of any complaints you've made to us before about this specific problem or any other information you think will help us understand what happened to you.

Provide any helpful documents

You can complete this form without uploading the complaint you made to the organisation about the issue you've experienced. However, this can delay or even stop us being able to deal with your complaint.

This will help your case officer action your complaint faster - when it's assigned to them.
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For example, a refusal letter from the organisation, records that contain incorrect information. This will help the case officer get a clear understanding of what has happened. Please only upload information related to the misuse of your personal information by the organisation.
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This will help our case officers manage your complaint.
Please tell us the specific information or documents you do not want the organisation you've complained about to see.