FOI and EIR complaints
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1. Where is the public authority you’re complaining about located?
England
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2. Is your complaint about a specific request you have sent to a public authority?
Yes – this is about a specific request for information
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3. What is your complaint?
I’m unhappy with the public authority’s response to my request
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4. Have you complained to the public authority directly?
Yes - I have made a complaint or requested an internal review
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5. Have you received a response to your complaint?
No
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6. How long have you waited for a response?
More than 40 working days
Complain to the ICO
If you’ve not been given the outcome of the internal review after 40 working days - you can complain to us.
When we receive your complaint, we will either:
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- make the public authority conduct the internal review; or
- investigate your complaint without a review.
This will be determined by the case officer assigned to your complaint.
When you complain, you need to provide us with:
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- a copy or evidence of your request for information;
- the public authorities response to your request; and
- your request for an internal review.
If you want to raise a complaint with us about a public authority’s handling of your request for information, then we ask that you do so within six weeks of receiving your final response or last substantive contact with the public authority. Waiting longer than this can affect the decisions we reach. In most cases an undue delay will mean that we will not consider the matter at all. If the public authority has not provided you with an initial response to your request, then you are asked to provide us with evidence that you have attempted to resolve this issue directly with the public authority in the first instance.
Please note: We cannot award compensation.