Skip to main content
Home

Make a complaint about accessing or re-using information from a public body

If you have an impairment and might need a service adjustment, please let us know.

* means you must answer this question. 

What is your complaint?
Please tell us what part of the response you wish to challenge and why. For example, tell us which exemptions or public interest arguments you disagree with. Tell us if you’re happy to exclude personal data from your request or why you think it should be disclosed. Please also let us know which sections you accept. It is your responsibility to make clear the scope of your complaint. If you don’t there may be a delay in progressing it. Maximum 2000 characters (about 250 words).
Do you have any previous or existing ICO cases that relate to this complaint?

To investigate, we'll need unedited copies of the documents listed below. We accept Word, Excel and other Microsoft Office files, Open Office, txt, pdf, email and image files. Up to 1.5 MB each. We can't accept evidence where the address, email address, or full dates are missing. If you're unable to provide the documents here, please complete as much as possible and send any remaining documents to us by post. We'll provide our postal address at the end.

If you do not have a copy, could you please provide as much information as you can to help identify your request with the public authority. For example, are you able to recall:

  • the wording of your request?
  • the approximate date and time you submitted your request?
  • which online form you used?
  • where on the public authority’s website can that form be found?
I will be adding:
The link should start: https://www.whatdotheyknow.com
eg follow-up correspondence that you sent, or received from the public body
Tell us why you believe the public body has not acted properly when responding to your request. If you are referring to a previous complaint you've made to the ICO, please provide the ICO reference number. Maximum 2000 characters (about 250 words).
Full name of the person you have contacted at the organisation, if you have one
Of the organisation or the person you contacted, if you have one
Any reference number the public body gave you
The name of the person completing this form. We need your name, even if you're acting on behalf of someone else
You can provide a document (Word, Open Office, txt, pdf, or image file up to 1 MB) or ask the person you're acting on behalf of to call us (we'll provide the details when we email you)
Your email The address you want us to use for correspondence about this complaint
Useful if we need to contact you during the working day

Optional. We'll only use this to contact you about your complaint

Address (optional)

Please keep hold of your documents. We don't automatically send you a copy of the information you provided in this form.