Make a complaint about accessing or re-using information from a public body

If you have an impairment and might need a service adjustment, please let us know.

* means you must answer this question.

About your complaint

What is your complaint? *

The public body has not responded to my request

The public body has not responded to my request for an internal review, or has refused to conduct an internal review

The public body says it does not hold the information and I disagree, or I believe it holds more information than it has sent

I disagree with the public body's refusal to provide the information I requested

I'm concerned about a public body's overall compliance (but i understand I will not get a formal response)

What specific aspect of the handling of or final response to your FOI/EIR request are you dissatisfied with? *

Please tell us what part of the response you wish to challenge and why. For example, tell us which exemptions or public interest arguments you disagree with. Tell us if you’re happy to exclude personal data from your request or why you think it should be disclosed. Please also let us know which sections you accept. It is your responsibility to make clear the scope of your complaint. If you don’t there may be a delay in progressing it. Maximum 2000 characters (about 250 words).

Do you have any previous or existing ICO cases that relate to this complaint? *

Yes

Required documents

To investigate, we'll need unedited copies of the documents listed below. We accept Word, Excel and other Microsoft Office files, Open Office, txt, pdf, email and image files. Up to 1.5 MB each. We can't accept evidence where the address, email address, or full dates are missing.

If you're unable to provide the documents here, please complete as much as possible and send any remaining documents to us by post. We'll provide our postal address at the end.

Your information or re-use request or the public authority’s acknowledgement of receipt.

If you do not have a copy, could you please provide as much information as you can to help identify your request with the public authority. For example, are you able to recall:

• the wording of your request?

• the approximate date and time you submitted your request?

• which online form you used? Where on the public authority’s website can that form be found?

Your information or re-use request. *

Cancel

The public body's response (if received)

Cancel

Your request for an internal review

Cancel

The public body's internal review (if received)

Cancel

Add another

Other relevant supporting evidence

eg follow-up correspondence that you sent, or received from the public body

Cancel

Supporting document description

I'm sending more information by post

What other details (if any) would you like to provide?

Tell us why you believe the public body has not acted properly when responding to your request. If you are referring to a previous complaint you've made to the ICO, please provide the ICO reference number. Maximum 2000 characters (about 250 words).

About the public body

Public body name *

Contact name

Full name of the person you have contacted at the organisation, if you have one

Of the organisation or the person you contacted, if you have one

Reference number

Any reference number the public body gave you

About you

First name *

The name of the person completing this form. We need your name, even if you're acting on behalf of someone else

Last name *

Company/organisation (if relevant)

I'm acting on behalf of someone else

Your email *

Enter email *

Confirm email *

Phone

Useful if we need to contact you during the working day

Your address

Optional. We'll only use this to contact you about your complaint

Address

Street

Line 1

Line 2

Line 3

Town or city

County

Postcode

Country

Declaration

I understand that the ICO may need to share the information I have provided so they can look into my complaint, and have indicated any information or documents that I don't want the ICO to share. I understand the ICO will keep the information relating to my complaint, including any documents for two years, or longer if necessary. If I am making a complaint on someone else's behalf, I confirm that I am allowed to act on their behalf. *

Please keep hold of your documents. We don't automatically send you a copy of the information you provided in this form.