What happens when I submit my complaint?

When you bring your complaint to us, it will first be checked to decide if it is eligible for us to deal with.

If your complaint is not eligible, we will tell you what steps to take. Eligible complaints are placed into the queue to be allocated to a case officer.

The case officer will:

• • find out about what has happened in relation to the request(s) you’re complaining about;
  • ask the organisation - and you - for further information, if we think we need it;
  • determine if the law has been applied correctly by the local authority;
  • resolve your case fairly; and
  • issue a decision notice, if necessary and publish this online.

Check if your complaint is eligible to come to the ICO.