The following is a broad description of the way this organisation/data controller processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances.

We process personal information to enable us to promote our goods and services, to maintain our accounts and records and to support and manage our staff.

We process information relevant to the above reasons/purposes. This may include:

• personal details
• family, lifestyle and social circumstances
• financial details
• employment and education details
• goods or services provided

We also process sensitive classes of information that may include:

• physical or mental health details
• racial or ethnic origin
• religious or other beliefs of a similar nature
• trade union membership

We process personal information about our:

• employees
• customers and clients
• suppliers and services providers
• advisers, consultants and other professional experts
• complainants and enquirers

We sometimes need to share the personal information we process with the individual themself and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.

Where necessary or required we share information with:

• family, associates and representatives of the person whose personal data we are processing
• employment and recruitment agencies
• current, past and prospective employers
• educators and examining bodies
• central government
• credit reference agencies
• suppliers and service providers
• debt collection and tracing agencies
• financial organisations

CCTV - Crime Prevention and/or Staff Monitoring

CCTV is used for maintaining the security of property and premises and for preventing and investigating crime, it may also be used to monitor staff when carrying out work duties. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required this information is shared with the data subjects themselves, employees and agents, services providers, police forces, security organisations and persons making an enquiry.

Ballot Administration

Personal information is also processed in order to administer ballots and elections on behalf of our clients. For this reason the information processed may include name, contact details and employment details. The sensitive types of information may include political opinions and trade union membership. This information is about clients and their employees/members/customers etc., and complainants and enquirers. Where necessary or required this information may be shared with clients and service providers. For ballots and elections, only anonymised election results are shared with clients.

Personal information is also processed in order to undertake research. For this reason the information processed may include name, contact details, family details, lifestyle and social circumstances, financial details, good and services. The sensitive types of information may include physical or mental health details, racial or ethnic origin and religious or other beliefs. This information is about survey respondents. Where necessary or required this information may be shared with customers and clients, agents, service providers, survey and research organisations.

Transfers

It may sometimes be necessary to transfer personal information overseas. When this is needed information is only shared within the European Economic Area (EEA). Any transfers made will be in full compliance with all aspects of the data protection act.