Choosing and using AI: how to do it safely
The session will focus on how to safely adopt AI tools, using the data protection framework as an effective way to assess and mitigate risks. By coming to this session, you will learn how to spot potential risks of using AI, so your organisation can get the best out of these new tools.
The session will cover:
- data leakage;
- accuracy of output;
- automated decision making;
- origin of training data;
- bias detection and mitigation;
- accountability; and
- security.
It will contain practical examples, based on real-life cases that we see as a regulator.
This session is aimed at people who are making decision about whether and how organisations use AI tools, with an initial or intermediate knowledge of AI.
Empathy above all: a new approach to customer service
- Laura Tomkinson
- Dom Smith
- Emma Wright
- Debbie Clarke.
External panellists:
- Sarah Laws FOI practitioner,
- Claire Archibald DPO for schools,
- Rebekah Pierre care leaver and info rights user, BT rep
We aim to show how implementing an empathetic approach to customer service can enhance and improve your information rights practices. Empathy and transparency are important in any customer service environment, and this session will share some of the lessons we have learned about the best tools and practices to improve information rights handling through treating our customers with empathy.
The session will help you to gain an understanding of what empathetic customer service means and what it feels like to need to make a formal request for information or personal data.
This session is aimed at DPOs, information rights practitioners from FOI and DP backgrounds and anyone dealing with customers in their organisation.
What does transparency mean in the health and social care sector?
Presenters:
In this session we will talk about the motivations behind producing our transparency in health and social care guidance, published in April 2024, and some of its themes. We'll give you the chance to talk about your experiences in delivering transparency in your organisation.
The session will cover the practical steps set out in the guidance to assist you when developing and reviewing transparency information. We aim to provide you with greater regulatory certainty about transparency obligations in the context of health and social care.
We’re aiming this session at the health and social care sector. However, those working in other sectors may find it of interest as a broader indication of ICO expectations on transparency.
Seeing double: understanding both SAR and FOI requests
- Aiden Clarkson (SURO, FOI Upstream)
- Alison Flecher (SPO, PADPCS)
- Ribia Nisa (TM, PADPCS)
- Sarah Coggrave (SIAO, IA)
If you came to DPPC 2023, then you may remember us running similar workshops on manifestly unfounded, excessive or vexatious requests. We’re back again to answer a few of the unanswered questions from last time, highlighting common trends that we’ve seen in advice and complaint cases.
Be warned – some audience participation may be required...
This session aims to encourage a collaborative environment where request handlers will need to put themselves in the shoes of the requesters to consider how to improve their own practices.