Improved transparency with two-thirds of FOI practitioners more confident in helping the public

Our FOI upstream resources are rated ‘extremely useful’ by practitioners – helping the public access the information they’re entitled to.

88% of FOI practitioners surveyed said they found our resources clear and easy to use. Most (69%) reported feeling more confident in dealing with FOI-related issues, and a third have already made changes to their processes.

We’ve been sharing training FOI professionals via newsletters, workshops, webinars and self-serve resources. We’ve also increased transparency on case studies, practice recommendations and enforcement notices to help showcase best-practice.

This suggests the public is more likely to receive timely, accurate, and well-handled responses when they make a request.

Our Upstream team continues to engage with public authorities to identify trends in FOI and EIR cases and complaints. They also highlight good practice and share insights to help practitioners grow in confidence and improve their understanding.