Lancashire County Council

The complainant requested care records relating to her deceased relative. The public authority responded that it did not hold the requested information as it had been lost. The complainant asked the Commissioner to consider whether the records were held. The Commissioner has determined that on the balance of probabilities the information is no longer held by the public authority. However, he did find a procedural breach of section 10(1). He does not require any remedial steps to be taken in this case.