Royal Mail
- Date 22 February 2012
- Sector Private companies
- Decision(s) FOI 43: Not upheld
The complainant requested the following information: approximately how many “Clearance Fees” (whether the amount was for £8.00 or £13.50) were requested/charged by Parcelforce in 2010? And what is Parcelforce’s current policy/position regarding parcel recipients who agree to pay all HMRC customs charged, but dispute paying an administrative fee? Royal Mail disclosed the information requested in part 2 of the complainant’s request, however it refused to disclose the information requested in part 1 (the withheld information), citing the exemption at 43(2) of the FOIA (commercial interests) as a basis for non-disclosure. The Information Commissioner’s decision is that Royal Mail correctly applied the section 43(2) exemption to the withheld information and requires no steps to be taken.