Driver and Vehicle Licensing Agency

The complainant requested a breakdown of payments made by the Driver and Vehicle Licensing Agency (‘the DVLA’) in respect of poor customer service. The DVLA provided some information and stated that no additional information was held. The Commissioner’s decision is that the DVLA holds additional information relevant to the request and he requires the DVLA to either provide the information or issue a valid refusal notice compliant with section 17 of the FOIA. The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.