Office of Gas and Electricity Markets (Ofgem)

The complainant has requested information about British Gas and its Jupiter accounting system; to date he has not received a substantive response. The Information Commissioner’s decision is that the public authority has failed to provide a response to the request within the statutory time frame of 20 working days. He requires it to comply with the request or issue a valid refusal notice as set out in section 17 of the FOIA.