Vehicle and Operator Services Agency

The complainant has requested information from VOSA in relation to investigations and actions taken by VOSA following his complaint to it about a public transport vehicle being used which he believed to be in an unroadworthy condition. VOSA failed to deal with his request within the statutory time limits and did not provide a response to the request until requested to do so by the Information Commissioner. The Commissioner’s decision is that VOSA has failed to provide a response to the request within the statutory time frame of 20 working days. He upholds the complaint but requires no further action to be taken as a response has now been provided to the complainant.