East Coast Trains
- Date 8 January 2014
- Sector Private companies
- Decision(s) FOI 10: Upheld, FOI 17: Upheld
The complainant has requested information on East Coast Mainline Company Limited’s policies and procedures relating to its ticket barriers and customer complaints. East Coast Mainline Company Limited provided the complainant with the information requested but breached sections 10 and 17 of the FOIA. The Commissioner’s decision is that East Coast Mainline Company Limited has breached sections 10 and 17 of the FOIA but he does not require it to take any steps as the complainant has confirmed her satisfaction with the information disclosed.