Home Office
- Date 10 December 2014
- Sector Central government
- Decision(s) FOI 10: Upheld
The complainant has requested information relating to HM Passport Office’s performance, customer satisfaction, the number of passports reported missing and a copy of HM Passport Office's "call avoidance strategy”. The Home Office (HO) failed to respond to this request for information within 20 working days and the Commissioner’s decision is that in doing so it breached section 10(1) of the Freedom of Information Act 2000. The Commissioner requires the HO to respond to the request