Mid Yorkshire Hospitals NHS Trust

The complainant made a freedom of information request to the Mid Yorkshire Hospitals NHS Trust (“the Trust”) for information relating to problems with the call centre for patient appointments. The Trust disclosed some of the requested information but withheld other information under the exemptions in section 31 (Law enforcement), section 36 (effective conduct of public affairs etc) and section 40(2) (personal information). During the course of the Commissioner’s investigation the Trust disclosed some further information to the complainant but continued to withhold information under these exemptions. The Commissioner’s decision is that the section 31(1)(g) and section 36(2)(c) exemptions are not engaged and that Section 36(2)(b)(ii) is engaged but the public interest in disclosure outweighs the public interest in maintaining the exemption. The Commissioner finds that section 40(2) is engaged. The Commissioner requires the Trust to disclose to the complainant the information withheld under sections 31(1)(g), 36(2)(b)(ii) and 36(2)(c).