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HM Revenue and Customs

  • Date 8 April 2015
  • Sector Central government
  • Decision(s) FOI 1: Upheld, FOI 10: Upheld

The complainant has requested information relating to incoming telephone calls handled by HMRC, statistics, policies and procedures. HMRC failed to respond to this request for information and the Commissioner’s decision is that in doing so HMRC breached sections 1(1) and 10(1) of the FOIA. The Commissioner requires HMRC to respond to the request.