Transport for Greater Manchester

The complainant has requested from Transport for Greater Manchester (TfGM) information about Metrolink. TfGM released some of the information, said it did not hold some information and said that some of the information is exempt under section 21 (information already accessible) and section 42 (legal professional privilege). The Commissioner’s decision is that TfGM: Breached section 10(1) and 10(3) because it did not provide a response within 20 working days or within a reasonable extension to this limit. Breached section 16 as it did not offer the complainant satisfactory advice and assistance within an appropriate timescale. Breached section 17 because it did not issue a refusal notice within 20 working days. Correctly applied the exemption at section 42 to some of the information it has withheld. The Commissioner does not require the public authority to take any steps. Information Tribunal appeal EA/2015/0270 dismissed.