Bank of England

The complainant has requested information about whether or not discussions took place between the Bank of England (The Bank) and Lloyds Banking Group (LBG). In refusing the requests the Bank relied on section 12 - costs of compliance exceed the appropriate limit. The Commissioner's decision is that the Bank was entitled to rely on section 12 to refuse the requests but that it breached section 16 in failing to provide advice and assistance to the complainant. She does not require the Bank to take any further steps.