Cabinet Office

The complainant has requested information from the Cabinet Office. He is sight impaired and does not have ready access to the internet. The complainant also had difficulty in drawing this directly to the Cabinet Office’s attention. He raised concerns with the Commissioner about the difficulties he experienced in making this request. Once the Commissioner drew this matter to Cabinet Office’s attention, it took steps to improve its processes. The Commissioner’s decision is that the Cabinet Office contravened the requirements of section 16 of the FOIA (advice and assistance) when handling this request. No steps are required.