Financial Ombudsman Service
- Date 12 June 2018
- Sector Other
- Decision(s) FOI 12: Not upheld, FOI 16: Not upheld
The complainant has requested information about particular communications and documents on a new team. The Financial Ombudsman Service (FOS) says it is not obliged to comply with the request under section 12(1) of the FOIA, as it would exceed the appropriate cost and time limit to do so. The Commissioner’s decision is that FOS is not obliged to comply with the request under section 12(1) and is satisfied that FOS met its obligation under section 16 to offer advice and assistance. The Commissioner does not require the public authority to take any steps.