Parliamentary and Health Service Ombudsman

The complainant has requested information relating to the process and procedures in place in 2015 for handling complaints and the training of staff which investigated a particular complaint at this time. The PHSO provided what recorded information it holds. The complainant disputes that he has been provided with all the recorded information the PHSO holds. The Commissioner’s decision is that, on the balance of probabilities, the PHSO does not hold any further recorded information to that already provided. She therefore does not require any further action to be taken. Information Tribunal appeal EA/2018/0197 part-allowed.