Financial Ombudsman Service

The complainant has requested all correspondence, documents, notes of conversations and recording of conversations passed between the Financial Ombudsman Service (FOS) and a bank in relation to a complaint that was raised with the FOS. The FOS refused to disclose the information citing sections 31 and 41 of the FOIA. The Commissioner’s decision is that the FOS is entitled to withhold the requested information under sections 31 and 41 of the FOIA. She therefore does not require any further action to be taken.