Parliamentary and Health Service Ombudsman

The complainant has submitted a request for an organogram of its public-facing staff to the Parliamentary and Health Service Ombudsman (‘PHSO’).  PHSO provided some general information, applied section 21(1) of the FOIA to other information (reasonably accessible information) and said it does not hold the specific information the complainant has requested. The Commissioner’s decision is as follows: On the balance of probabilities PHSO does not hold the specific information the complainant has requested and has complied with section 1(1)(a) of the FOIA with regards to this information. The information that PHSO holds which is broadly related to the complainant’s request is exempt information under section 21(1). The Commissioner does not require PHSO to take any remedial steps.