Driver and Vehicle Licensing Agency

The complainant has requested psuedonymised versions of requests for Registered Keeper’s details submitted by the London Borough of Havering over a defined period. The Commissioner’s decision is that the Driver & Vehicle Licensing Agency is entitled to rely on Section 12 to refuse this request. However, it failed to provide adequate advice & assistance to help the complainant refine his request and thus breached Section 16 of the FOIA. The Commissioner requires the DVLA to take the following steps to ensure compliance with the legislation: provide adequate advice & assistance to help the complainant refine his request within the cost limit.