Financial Ombudsman Service
- Date 9 April 2019
- Sector Other
- Decision(s) FOI 12: Not upheld
The complainant has requested information relating to disputed final decisions. The FOS refused to comply with the request under section 12 FOIA. The Commissioner’s decision is that the FOS was correct to apply section 12 FOIA and that it was not therefore obliged to comply with the request. The Commissioner also considers that the FOS provided the complainant with appropriate advice and assistance in accordance with its obligations under section 16 FOIA. The Commissioner requires no steps to be taken.